Standard Chartered Bank Internship Programme 2019 - Retail Banking

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the vacant position below:

Title: Internship Programme 2019 - Retail Banking
Ref No: INRBNG19
Location: Nigeria

Overview

• A suite of banking solutions that are simple, smart and secure. Retail Banking is what most people think of when they hear the word "banking". It essentially covers all the products and services that the Bank provides to make day to day lives easier for everyone, be it:
  • Payments - making it easier for online or direct purchases,
  • Accounts and Deposit Offering – providing you simple, smarter and secure options to save and/or grow your money
  • Mortgages and Investments – offering a range of simple solutions for your residential and financial needs.
• At Standard Chartered, Retail Banking serves over 9 million affluent and emerging affluent clients and small businesses in many of the world’s fastest growing cities across Asia, Africa and the Middle East. Our focus is on serving the banking needs of these Priority, Business and Personal Clients with market-leading digital capabilities and best-in class products and services as we make banking simple, smarter and secure.

About the programme

• The Formal Internship Programme is the Bank’s structured Internship programme. As an intern, in the summer before your final year as a student, you'll work directly on real world problems to hone your skills, create lasting relationships and learn about your strengths.  The Formal Internship Programme is intended to create a pipeline to the International Graduate Programme.
• Internships is a 10-week program, depending on location, and are open to candidates who are available to start on our full-time graduate programmes in September 2019.
• Internships is a 10-week program, depending on location, and are open to candidates who are available to start on our full-time graduate programmes in September 2019.
• Internships typically take place during June – August, depending on location.
• 10-week program will involve on-the-job training and an innovation project which exposes you to the inner workings of our business to provide real work experience.
• You’ll be paired up with a buddy from the International Graduate (IG) Programme and to set you up for success during your internship and provide you insights into what could be your next role as an IG.
• You’ll be assigned a mentor whom will provide you with ongoing guidance and mentorship throughout the internship.
• High performing Interns will be eligible for placement in the Bank’s International Graduate Programme.

Eligibility

• We will only consider candidates who have the legal right to work in the country to which they are applying.  If candidates are applying for a role in the UAE, we may consider applications from nationals of Middle Eastern and North African countries.
• Interns must be in their penultimate (second to last) year of undergraduate study. We will accept internship applications from final year students who are required to complete mandatory National or Military service after graduation.
• The Bank does not sponsor work permits for the purposes of Internships.

Evaluation

• All Interns participating in the Bank’s Formal Internship Programme will be evaluated during 10th week of employment.  Evaluations will be used in final recruitment decisions for the International Graduate Programme with an aim to provide an offer before the internship is completed.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

First Bank of Nigeria Limited Recruitment for Head, Customer Experience

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the vacant position below: 

Job Title: Head, Customer Experience

Requisition ID: 1800000E
Location: Lagos
Schedule: Regular
Job Code: STR/CEVM/0259
Shift: Standard
Job Type: Full-time

Job Description

• The ideal candidate will drive its customer experience function by formulating the Bank’s Customer experience strategy and managing the interactions between the customer and the Bank throughout the customer lifecycle as well as optimizing interactions from the customer's viewpoint to facilitate loyalty.
• This role will be a core part of the Customer Experience and Value Management team, charged with the responsibility of developing and delivering the Bank’s customer retention strategy.

Specific responsibilities amongst others include:

• Developing and managing relationships with key internal and external stakeholders including Retail Banking, Wholesale Banking, Digital Banking, Treasury, Branches, Regulators, IT vendors and operations to achieve customer experience objectives or correct customer experience failures
• Designing and executing strategies aimed at re-engineering customer facing processes, with focus on time, quality of interactions and cost
• Developing technological/ digital interfaces for enhancement of the customer experience in alliance with the digital/ IT verticals
• Developing analytics and framework for governance and business reviews, making proposals for enhancing customer experience
• Driving challenging quantitative and qualitative analyses of customer feedback, journeys and pain points using leading research practices and analytics procedures

Qualifications

• Minimum of ten (10) years’ work experience with 3-5 years of leading customer experience management teams across FMCGs, Telecoms, Banking, Insurance, Fintech and other related sectors
• A Bachelor's degree and an MBA in any advanced degree
• Exceptional experience in managing/leading the customer experience vertically, demonstrating ability to create a longer term strategic shift in client engagement and customer loyalty
• Demonstrated success in developing innovative solutions and resolving bottle-necks within eco-systems
• Prior experience setting up processes for monitoring and assessing experience on various customer interfaces, including digital channels
• Tested entrepreneurial skills with the ability to conceptualize and re-engineer processes within large organizations

Application Closing Date 
30th March, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

United Bank for Africa Plc (UBA) Entry-level Digital Champs Recruitment

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

In 2005, UBA was born through one of the biggest mergers on the African continent. capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.

We are recruiting to fill the vacant position below:

Job Title: Digital Champ
Reference #: DIG001
Location: Lagos Island, Lagos
Contract Type: 6 Months
Job Functions: Intern
Industries: Banking / Finance & Investment

Education Requirement

• Minimum Educational level - OND/HND/B.Sc in any discipline with a minimum of Lower Credit/ 2nd class lower in any related discipline

Specification   

• Must be able to speak English and any other local language prominent the branch location.
• Must possess a smart phone and also savvy to perform this function
• Ability to speak multiple languages will be considered as an added advantage

Application Closing Date
20th January, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Access Bank Plc Graduate Frontline Interns Recruitment

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practise, Access Bank operates on a platform of strong ethics, governance and professionalism.

Application are invited for the position below:

Job Title: Frontline Intern

Location: Any City, Nigeria

Job Description

• Are you driven, confident and enthusiastic about the banking industry? Would you like to make your passion your career? Are you willing to join us in our journey to becoming a world-class financial institution?

Qualifications

• 2:2 Graduates from a university accepted to the Bank.
• Age: 24years for Bachelor degree holders.

Requirement

• Bachelor's Degree.

Application Closing Date

7th January, 2018.

Method of Application
If the cap fits, ensure you follow the steps below:

• Step 1 - Follow us on Instagram @myaccessbankplc
• Step 2 - Get the password for the day from the instagram live feed.
• Step 3 - Input password on the application form on the website by clicking on the below link

Click Here to Start Application